Return & Refund Policy

Website: Mobile95.com

At Mobile95.com, we aim to provide genuine and quality mobile spare parts, displays, batteries, accessories and repair products.

1. Return Eligibility

Products can be returned only if:

• The product is received damaged or defective.
• The wrong product was shipped by Mobile95.com.
• The product received is different from the product ordered.
• The product is unused and remains in its original condition and packaging, where applicable.

1. Return Period

Customers must contact Mobile95.com within 7 days of receiving the product to request a return.

Requests made after the return period may not be accepted.

1. Products That Cannot Be Returned

Returns will generally not be accepted for:

• Products that have been installed, used, repaired or modified.
• Damaged products caused by customer installation or handling.
• Displays with broken glass or physical damage caused after delivery.
• Products with removed or damaged warranty/security stickers.
• Products without original packaging, where the packaging is required.
• Products damaged due to improper installation or electrical problems.
• Products specifically marked as Non-Returnable on the product page.

1. Display & Spare Parts Returns

Before installing any display, battery, charging part, flex cable, IC or other spare part, customers must test the product properly.

Do not remove protective films, stickers or seals before testing the product.

Once a spare part has been installed, damaged, modified or used, return eligibility may be affected.

1. Wrong or Damaged Product

If you receive a wrong or damaged product, contact us within 48 hours with:

• Order number
• Photos of the package
• Photos/videos of the product
• Description of the problem

We may request an unboxing video or additional evidence to verify the issue.

1. Return Shipping

If the return is caused by an error from Mobile95.com, such as sending the wrong product or a verified defective product, Mobile95.com may arrange or reimburse the applicable return shipping cost.

For customer-requested returns that are not caused by an error or defect, return shipping may be the customer's responsibility.

1. Refund

After the returned product is received and inspected, we will confirm whether the refund is approved.

Approved refunds will normally be processed within 5–7 business days after return approval.

The actual time for the money to appear in the customer's bank account or payment method may depend on the payment provider or bank.

1. Exchange

Where applicable, Mobile95.com may provide a replacement or exchange instead of a refund, depending on product availability.

1. Warranty

Products carrying a manufacturer or seller warranty are subject to the applicable warranty terms.

Warranty does not normally cover physical damage, liquid damage, improper installation, short circuit, tampering or damage caused by incorrect handling.

1. Cancellation

Order cancellation requests should be made before the order is shipped.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.

1. Contact Us

For return or refund assistance, please contact Mobile95.com through the contact details provided on our website.

Mobile95.com
Mobile Spare Parts | Displays | Accessories | Repair Products

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Important: This policy should be kept consistent on the Mobile95.com website and in Google Merchant Center. Google specifically checks that the policy is clearly accessible without requiring users to log in.